Returns & Exchanges

Changes to Your Order 

To make changes to your order, contact must be made within 24 hours of an online purhase. Any changes after this time may incur a fee as your piece of jewellery would of been started.

Please Note

Tania Claire Australia accepts returns for products purchased on the Tania Claire Australia website only. If your piece of Tania Claire Australia was purchased at a retail store another then this website we can not arrange a return for you, that must be arranged with the store or website you originally made the purchase & adhere to their policies.

Returns & Exchanges 

Please note we have a 7 day returns policy. Please inform us of your intent to return by emailing customer service at taniaclaireaustralia@gmail.com 

Ship with your chosen courier or postal company to Tania Claire Hill, PO Box 456 Subiaco 6008 Western Australia.

Important Information 

  • All exchanges are subjected to availability 
  • There may be additional charges for postage on the new item.
  • Sales items are non exchangeable & non refundable 
  • Make sure all jewellery is exactly how you received them, unworn and in original packaging.
  • All pieces must be returned in their own undamaged box or pouch as this is considered part of the product.
  • Unless the goods are damaged or defective or not specified in the order, you are responsible for the cost of returning the goods.
  • If the goods were faulty or incorrect then the cost of return postage will be refunded to you.

Repairs

We will repair any manufacturing fault at no cost within 6 months of the purchase date. Proof of purchase is required.

Manufacturing faults do not include:

  • Chipped, cracked or broken gemstones
  • Broken Chains
  • General wear & tear including 
  • Plating that has worn off 

If you would like any of the above repairs made, we can assess the damage & will let you know the cost before proceeding. Any item that was purchased outside of the 6 months warranty period will be charged for repair/r placement.

Sales Items

Sale items are non exchangeable & non refundable